Information for members of the public

Welcome to the section of our website that contains information that you might find helpful as a member of the public. For example, you might want to find an architect in your area, check to see whether someone is registered, or find out what to expect when you use an architect, as well as information on what you should do if you want to complain about an architect’s conduct or competence.  You can also find out about what ARB does and how we work.

If you can’t find what you’re looking for either by following the links on the left or in the main menu tabs, try using the search facility or contact us direct.

Customer feedback

Compliments
If you have experienced particularly good service from ARB and would like the member of staff or Department to be recognised, please let us know by contacting:
 

Sue Young
HR & Communications Coordinator
Email Sue

 

(It would be helpful if you could include some details on the name/department and nature of the contact you had with us, and what impressed you about the way we dealt with you.)
 

Complaints
We are committed to providing a high quality, professional service to everybody who contacts us.  If something goes wrong we need you to let us know.  You can find out more in our customer service complaints leaflet.