ARB has a responsibility to members of the public, architects and Parliament to be transparent and accountable in its business operations. In keeping with our commitment to transparency, we publish the allowances paid to Board members, which meetings they attended, and the Registrar’s expenses.
We also publish all expenditure over £500, and this information is updated monthly.
Freedom of information
Under the Freedom of Information Act, we have made our documents publicly available. Please see our Publication Scheme for more information.
ARB is responsible for regulating architects. This statement sets out our approach to concerns raised with us by members of the public, from architects and from other people working with architects. It does not apply to ARB staff who wish to raise a concern. ARB staff should refer to the Whistleblowing policy in the Staff Handbook that provides guidance for employees.
If we receive information that is not related to our regulatory responsibilities, it may be appropriate for us to forward it, in the public interest, to another responsible body. This may be a department within the organisation to which the information relates, or it may be another regulator or public authority.
If the information is relevant to both ARB and another body we will liaise with that body to coordinate any action that is appropriate. It may be more appropriate for that body to undertake any enquiries that the information requires. We would usually tell the provider of information that we had referred the information to another body.
How to raise concerns
There are various ways members of the public, architects and other people working with architects can raise concerns with the ARB. These include:
unrestricted disclosures. Information is provided by a named person with no restrictions as to disclosure of the information to third parties. This makes it easier for the ARB to assess the information provided and consider how to proceed.
confidential disclosures. Information is provided on the basis that either the information provided or the identity of the person raising the concern is not disclosed to the subject of the concern. This may happen where, for example, the person providing the information is concerned at the risk of victimisation. ARB will be sensitive to the providers’ concerns and will not disclose information without prior notice to the provider in such circumstances. Where possible ARB will maintain the confidentiality requested. There may be occasions, however, in which the concerns are so serious that the public interest requires information to be disclosed to responsible third parties or to form the basis of investigation or action. If you have concerns you are welcome to contact us before disclosure to discuss the possibility of any specific arrangements for confidentiality. We will not disclose the identity of the person raising the concern without their consent unless required by law.
- anonymous disclosures. If identity information is not provided it may be impossible to act upon any information. Investigation may not be practical and the credibility of information may be hard to establish. If you have concerns, contact the ARB before disclosure to discuss specific arrangements would be best. We prefer for individuals to raise their concern openly. However, we recognise that there may be circumstances when an individual may prefer to speak to someone in confidence first. If this is the case, the individual should say so at the outset.
It is important to note that there may be times when the ARB is unable to resolve a concern without revealing the complainant’s identity, for example where personal evidence is essential. In such cases, we will discuss whether and how the matter can best proceed with the person raising the concern.
How to raise a concern with the ARB
The easiest way to raise a concern in the public interest is in writing, addressed to the Registrar, at the Architects Registration Board, 8 Weymouth Street, London, W1W 5BU, or by email to email@example.com
We will need the following information to consider the concerns raised:
- an explanation of the concerns – with dates when the incidents happened and name of those involved
- copies of any supporting documents, such as copies of correspondence with the organisation if a complaint has already been raised locally
- the names and addresses of anyone else who may have relevant information or evidence.